The allowance per person is one standard size suitcase (approximately 70cm high and 47 wide), and one small piece of hand luggage (such as rucksack, handbag, or tote bag).
Excess Luggage: If you are travelling with excess luggage, such as large suitcases, additional suitcases outside of the luggage allowance, golf clubs, wheelchairs, skis, pushchairs, etc. Please make us aware at the time of booking your transfer.
Please note: Failure to tell us may result in refusal of service or in extra transport being required to accommodate the excess luggage, which will incur additional local charges.
As indicated on the booking form please select the number of passengers for the transfer. This includes adults above 12 years old, Children between 3 – 11 years old and infants 0-2 years old.
Please note: By Italian law it is not mandatory when travelling with a child to use a booster seat. However, we can provide it with a supplement.
Yes, bespoke transfers that require multiple drop-offs and/or additional accommodation within their holiday transfers can be provided through our team, Please request a quote to our office to transfer@europlan.it.
I want to book a vehicle for 3 people when we arrive and 6 people when we return, how can I do this?
In order to book a different number of passengers for each journey, you will need to make two separate bookings. You will have to first book your arrival with the product you wish, then after the booking is made and you have received your confirmation email, please proceed to do the same with the departure transfer.
Send us an email with the new details and we will amend your transfer. After a new confirmation will send to your email adress.
Please contact our team at transfer@europlan.it with the new details
Cancellation Policy:
You can cancel your reservation sending an email to our team at transfer@europlan.it
Please note: If cancel within 24 hours of the booked outbound transfer date and time, your booking will incur a 100% cancellation charge.
You do not need to contact the supplier when using our private service as all flights/trains are monitored and your transfer service will be provided accordingly.
DepartureDeparture flights or trains are not monitored; therefore, you will need to telephone us on +39 333 3797363. We will then contact our local supplier to confirm if they have availability to accommodate the new travel details.
Please note: In some cases, you may need to make a new booking and submit a complaint to your airline or train company and/or travel insurance company.
Your airline or train company is responsible for ensuring your arrival at the original airport/train station booked. Our supplier is under no obligation to change the pickup point to anything other than the airport / train station booked.
Please note: In some cases, you may need to make a new booking and submit a complaint to your airline or train company and/or travel insurance company.
Standard private transfer: Our suppliers monitor the flight and will be ready for your pick up accordingly. The driver will then wait a standard time of 60 minutes from when the flight arrives. In case you travel by train a standard time of 15 minutes from when the train arrives.
DepartureThe transfer driver will wait no longer than 15 minutes for your departure private transfers. As such, you must be at your pickup location 10-15 minutes in advance of your pick up time.
Clear instructions are stated on the booking voucher about you transfer, which is generated electronically at time of booking. Please ensure you travel with the booking voucher, as this will be fundamental to you meeting the driver at your destination.
If, for any reason, you are unable to locate the driver, please call our emergency number +39 333 3797363. We will do our very best to assist you.
Please note: No refunds will be given in any instance where you cannot demonstrate efforts were made to call us.
Private transfer: The private service is to leave as soon as you meet the driver.
DeparturePlease be at your pick up location 10-15 minutes in advance of your pick up time.
If no transfer arrives at your previously agreed pick up time and location, please wait a maximum of 15 minutes before calling our emergency number. We will do our very best to assist you.
Please note: No refunds will be given in any instance where you cannot demonstrate efforts were made to call us.
Private transfer: The pickup time for a private transfer can be changed by contacting us.
Please note: if you wish to change your pick up time for a later time we will advise against this as the provided pick up time is calculated according to length of journey plus 2.5 hours, to allow plenty of time for check-in procedures and possible issues on the road. Europlan nor the supplier is to be held responsible if you miss your flight/train
In the low possibility that you cannot locate your transfer/driver, please ensure you call the emergency number. We will then give you instructions on how to proceed.
Please note: No refunds will be given in any instance where you cannot demonstrate efforts were made to call us before you left the location.
Any complaint must be registered in writing and be received by Europlan within 8 days of your return journey. Complaints received after this time period make it more difficult for us to retrieve evidence from our local suppliers, which this could affect the outcome of your complaint. As per our Service-Level Agreement we will respond within 8 days.
Email us at: transfer@europlan.it
Please note: Complaints arising from failure to follow our Terms and Conditions, such as not traveling with your booking voucher, failing to confirm the transfer by phone and providing incorrect information, will not be considered.
Please be advised our "terms and conditions", which are available to view on the website, outline our complaints procedure.